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Client and their Business challenges

The client is an Africa-based service provider operating hotels, 餐厅, banquets and other similar facilities. Their business grappled with multiple processes and services. 所以结果就是, they demanded a full-fledged consolidated system to manage and streamline their overall business processes. 因此, the client decided to create an integrated business solution that will manage his/her hotels and 餐厅. The client approached 九五至尊vi to develop a powerful application that would optimize their business functions and organize it into a high-performing system.

The client intended to develop an application that integrates multiple functionalities such as room check-ins, reservations and bookings into hotel application and automate all the activities of 餐厅 including kitchen, 酒吧和商店. This application should also manage Minibars, Laundry and 宴会. The client wanted to develop an application that bought multiple modules on a single platform. It was a challenge for the client and for us to assimilate these modules such as 销售点(POS), Floor and Room Management, 库存, 餐饮, 购买和销售 to fulfil the requirements.

Following are the challenges faced by the client

  • Trouble in managing Check-in, Check-out, 预订 process for Hotel Rooms & 宴会
  • Unable to create season-wise Room tariffs with Multi-currency options
  • Difficulties in tracking Laundry, Minibar, Activity & 额外费用
  • Restaurant order management
  • 餐饮 services management for different occasions
  • Housekeeping management

专业知识

  • expertise-tools

    工具 & 技术

    微软 .Net • C# • 安卓 • 微软 SQL Server • IIS • 微软 Windows Server • 微软 报告ing tools (RDLC)

解决方案

After thorough research and analysis of the client’s business, our skilled team of professionals outlined the scope of work and decided on the best-suited technology that would fit the client’s application. Our team recommended using .净 as a technology framework to develop secure, scalable and high-performing applications. To manage restaurant management, solutions should include 购买, 库存, 客户忠诚度. We designed the Hotel and Restaurant Management System with the following features

  • Hotel Dashboard for floor wise room management
  • 入住,退房 & 预订 Process for rooms and banquet
  • Activity Charges, Laundry, Minibar & 额外费用 for rooms
  • Multi-Currency Settlement and Exchange Rates
  • Season wise Room tariffs
  • Staff details management based on categories like chef, waiter, cashier, manager, etc.
  • Payment options like cash, cheques, credit cards, etc. in multiple currencies
  • 餐饮 services management for different occasions
  • 库存 management in-store/kitchen/bar
  • Customer management with a gift voucher and happy hours services where customers can gain discounts on different items
  • Generation of fifferent 购买s & sales transactions like GRN, 购买 order, supplier invoice, sales order, etc.
  • Facility to add restaurant orders from tablet devices.
  • 报告 & 发票的一代

Sales counter with touch screen facility that includes:

  • 表赋值 & 预订
  • Kitchen Order Ticket (KOT) management like KOT order, served rejected, etc.
  • Take away/Parcel service
  • Manages multiple shifts
  • Generation of X-报告 & Z-报告.

结果

九五至尊vi’s association with the client has helped them generate profit in leaps and bounds. Our solution has helped the client integrate restaurant management, 购买, 库存, 客户忠诚度, 销售点(POS), Floor and Room Management, 餐饮, 购买和销售. Our digital solution has offered multiple features that have drastically improved the response time of actions and accelerated productivity.

The client no longer has to switch between multiple platforms to manage different systems and can save a lot of time in managing other essential tasks. By taking advantage of 九五至尊vi’s leading custom software development services, the client gained several benefits such as

  • Improve visibility on overall tasks using a Dashboard View for floor-wise room management
  • Monitoring the sales counter for restaurant order management with touch screen facility
  • Easy to take orders from clients using a tablet device which registers an order online
  • Clear and easy 报告 & 发票的一代